Warrantee and complainers

Warranty

At Fashize.com Under Kijk Kies Koop BV, we value the quality of our products and strive to deliver them to you in perfect condition. Nevertheless, it may happen that a product is damaged during transport or that you experience another problem that is covered by the warranty. In accordance with European legislation, you are covered by a two-year warranty from the time of delivery for any non-conformity problem. Depending on Dutch legislation, additional warranty conditions may apply.

If you notice a defect or problem with the product, please contact us within a reasonable period of time, ideally within two months. Depending on the circumstances, a longer period may also be acceptable. If you notify us in a timely manner, we will arrange for a free repair or replacement of the product.

Complaints

We strive to keep everything running smoothly, but sometimes things do not go as planned. To report complaints, please kindly contact us at hello@ideexl.com.

Should this not lead to a solution, you can submit your dispute for mediation to WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

In addition, as of February 15, 2016, consumers in the EU have the option to file complaints through the European Commission's ODR platform, located at http://ec.europa.eu/odr. You can file your complaint on this EU platform if it is not already pending elsewhere.